It seems this was wrong and maybe DELL 'pushing' DSA. I think what happened was that when I used that route recently I clicked on "Detect PC" and DELL threw up a message saying "you need to install DSA" in order to get the updates so that is what I did. I followed Fireberd's link and I was able to get drivers via that route so it seems sorted now. Has anyone else found that DSA needs to retained to avoid driver update problems? It seems that, for some drivers, DSA is needed. Contact Dell for the latest driver for your computer”. Installing a generic driver may cause technical issues. I had to restore my system from a Macrium Reflect image and then I decided to use the official “Intel Driver & Support Assistant” to interrogate my system and find the correct graphics driver but, when I tried this, it showed “A customized computer manufacturer driver is installed and the Assistant is not able to update the driver.
In my case I used Device Manager to update the graphics driver but then found error messages every time I logged-on and every time I switched-off. Several months later I discovered that some drivers are customized by DELL and using the normal driver update methods can cause problems. After the laptop guarantee and DSA ‘Service Plan’ expired I uninstalled DSA and other bloatware. In particular I refer to ‘Dell SupportAssist’ (DSA). My DELL laptop came with bloatware installed and I was prepared to allow it to stay installed while the laptop was still under guarantee. DELL Inspiron 15-3576 laptop, running Windows 10 Home (64-bit) v1909, build 18363.719 with “Core i5-8250U” CPU and “Intel UHD Graphics 620” display adapter.
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